Contact centre
Giving concerned relatives information as fast as possible
After a mass casualty incident, relatives are desperate to know as quickly as possible what has happened to their loved ones, often resulting in a flood of calls to hospitals, police stations and other institutions. Managing this influx of data from various sources becomes increasingly challenging, especially when the information is conveyed verbally through numerous spreadsheets with inconsistent formatting. Additionally, GDPR compliance can further complicate this process.
The BPREPARED software reduces the traumatic waiting time for relatives by efficiently structuring the flow of information, easing the burden on both relatives and emergency services, and ensuring that crucial information is delivered promptly and in an organised manner.
Unlike standalone systems that rely on delayed data uploads via spreadsheets (which are often not GDPR-compliant), our integrated software ensures live updates by feeding data directly form registration points after validation. This is crucial for providing timely and accurate information to the command post, aiding in the matching process of victims and relatives and delivering vital updates to those loved ones.
Authorized aid workers can access this part of the database to match search requests and reconnect people. A separate module allows authorized personnel to call back relatives with updates on their search requests.
Key features
Caller Registration
The software registers callers (relatives) for verification purposes, enabling them to be recontacted once their loved one is identified
Command Post Updates
The command post gets regular updates on outstanding calls and the number of successful matched, once again ensuring a clear overview of the situation.
Automatic Contact Centre Updates
As soon as a victim’s name is registered and verified, their information (location and status) is automatically shared with a contact centre.
Nationality Overview
An overview of the involved nationalities, aiding in international communication and support.
Exclusion Of Sensitive Information
Information regarding deceased individuals, public figures or potential suspects is excluded from general access to ensure privacy and security.
Automatic Victim Information Updates
Information on victims is automatically made available via registration points at the incident area, medical posts or reception centres.
After validation, this data becomes accessible to call centre agents, who receive an alert when a match is found.
Alert List Monitoring
The software continuously monitors requests against identified individuals, alerting EMS workers when not all victims have been accounted for.