Contact Center

With an Emergency Telephone Number in place, the challenge is to manage the large amount of data that comes in via different channels and sources. The Contact Center module is built on a database consisting of victim, relative and missing files and additional information on relationships, urgency and contact moments.

Aid workers can browse the database to match search requests, find registered persons and re-connect as many people as possible. There is a separate module for authorized persons to identify which relatives to call back with information on their search request.
After an incident, the databases with personal information can be consulted to provide the right follow-up.

contactcenter